Shipping policy

Shipping Policy

At Hestia, we are committed to delivering your orders safely and on time.

Shipping Timeline

All orders are processed and shipped within 7-15 business days. Business days do not include weekends or public holidays. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor your package in real-time.

Shipping Regions

We currently ship to most countries worldwide. Shipping costs and delivery times vary depending on your location. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Customs and Import Delays

International shipments may experience delays due to customs clearance procedures. Hestia is not responsible for any delays caused by customs authorities or import regulations. We recommend contacting customs authorities in your country for information about potential duties and taxes.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package with the carrier. We recommend tracking your shipment to stay informed of delivery status.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us immediately at supporthestia@gmail.com with photos of the damage or proof of loss. We will work with the carrier to resolve the issue and will replace your order or issue a refund at our discretion.

Delivery Issues

If you do not receive your order within the estimated delivery window plus 10 additional business days, please contact us at supporthestia@gmail.com. We will investigate and provide a resolution.