Privacy policy
Privacy Policy
At Hestia, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information.
Information We Collect
We collect personal information you provide directly, including:
- Name, email address, and shipping address during checkout
- Payment and billing information (processed securely by third-party payment providers)
- Phone number (optional)
- Order history and customer preferences
- Communications and inquiries sent to us
Automatic Information Collection
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and pages visited
- Time spent on our site
- Referring website
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, remember preferences, and analyze website traffic. Cookies are small files stored on your device. You can control cookie settings through your browser; however, disabling cookies may limit site functionality. We use:
- Essential cookies for site operation
- Analytics cookies to understand user behavior
- Marketing cookies for targeted advertising
How We Use Your Information
We use collected information to:
- Process and fulfill your orders
- Send order confirmations and updates
- Provide customer support
- Improve our website and services
- Send promotional emails (with your consent)
- Comply with legal obligations
- Prevent fraud and ensure security
Third-Party Services
We may share information with trusted third parties including:
- Payment processors for secure transaction handling
- Shipping carriers for delivery
- Analytics providers to understand site usage
- Marketing partners for promotional purposes
Third parties are contractually obligated to protect your information and use it only for specified purposes.
Your Rights
You have the right to:
- Access, update, or correct your personal information
- Opt out of marketing communications
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for data processing
To exercise these rights, contact us at supporthestia@gmail.com.
Data Security
We implement industry-standard security measures including SSL encryption to protect your information. However, no online transmission is completely secure. We are not responsible for unauthorized access beyond our reasonable control.
Children's Privacy
Our website is not intended for users under 18 years old. We do not knowingly collect information from minors. If we become aware of such collection, we will delete the information immediately.
Policy Changes
We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of updates.
Contact Us
For privacy concerns or questions, contact us at supporthestia@gmail.com.