SHIPPING
Delivery Information
We offer fast, traceable delivery throughout the United States and abroad.
If you live in the United States, arrival typically takes 8 to 10 business days.
We also deliver overseas to Europe, Canada, Australia and other areas, where arrival generally falls within 8 to 15 business days based on your location.
Each order ships with dependable carriers and complete tracking, so you can monitor your package at every step.
Unsure whether we serve your area, or have another query? Get in touch via our contact page
How can I track my order?
After you place an order, a confirmation email should reach you with your purchase number and a tracking link. If it doesn't appear, look in your spam folder before contacting support.
Once your order leaves our warehouse, a shipping notice arrives within 48 hours, with your shipment number and a live tracking link. Delivery updates begin with that email.
To check on your items, select the "Track my order" link in the menu and enter your order details. If you still can't find them, contact us through our contact page and we'll do our best to assist.
What if my package is lost or damaged?
If your package arrives damaged or appears to be missing, please contact us at our contact page with your order number and we'll take care of it.
Order marked delivered but not received
If tracking shows delivered but nothing has reached you, first ask your neighbors or the building front desk.
If 3 working days have passed since the delivery was recorded and the order still hasn't arrived, please contact us at: our contact page
SUBSCRIPTIONS
How do I enroll in a subscription?
To begin a subscription, simply select the “Subscribe & Save” choice on the product page before placing the item in your cart.
Exclusive savings and recurring deliveries kick in right away.
How do I handle my subscription?
You can change your subscription anytime via your customer portal:
👉 Go to subscription settings
From that page you're able to:
- Pause or cancel your subscription
- Swap products (switch shades if necessary)
- Update your payment or shipping details
Is it possible to change the shade on my subscribed item?
Of course.
To change your foundation stick's shade:
- Go to your account page: 👉 Go to subscription settings
- Access your active subscription
- Click “Swap products”
- Choose your new shade and confirm
Your upcoming delivery will automatically feature the new shade.
Can I end my subscription whenever I want?
Yes, you may end your subscription at any moment, with no charges and no commitment.
What if I signed up by accident?
If you proceeded and not chose the “Subscribe & Save” option at checkout, your order is processed as a one-time purchase.
You will not be enrolled in a subscription, and there is no recurring charges unless you intentionally select the subscription option yourself.
If you have concerns or questions, feel free to contact us through our contact page . We're happy to assist.