Refund policy
Refund Policy
At Hestia, customer satisfaction is our priority. We offer a straightforward refund policy designed to protect your purchase.
Refund Window
You may request a refund within 30 days of your purchase date. After 30 days, refund requests will not be accepted.
Eligibility for Refunds
Products must be unused, unopened, and in their original condition with all packaging intact. Items must include all original components and documentation. Refunds will be issued in the original payment method within 5-10 business days after we receive and inspect your return.
Refund Exceptions
The following items are non-refundable:
- Products that have been used or opened
- Items showing signs of wear or damage caused by the customer
- Custom or personalized orders
- Items purchased during promotional sales marked as final sale
- Products without original packaging or documentation
Return Process
To initiate a return, contact our support team at supporthestia@gmail.com with your order number and reason for return. We will provide you with return shipping instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Defective Products
If you receive a defective product, we will cover return shipping and provide a full refund or replacement at no cost. Please contact supporthestia@gmail.com with photos or evidence of the defect within 30 days of purchase.
Refund Status
Once we receive your returned items, we will inspect them and notify you of the refund status within 5-10 business days. Refunds are processed to your original payment method and may take 5-10 additional business days to appear in your account, depending on your financial institution.